REFUND POLICY

We want every customer to feel comfortable and confident when placing an order with us. If a product does not meet your expectations, is not suitable for your needs, or you are otherwise dissatisfied with your purchase, you may be able to request a refund within 60 days after the date your order was delivered. Our refund process is intended to be clear and convenient while allowing us to review each request based on the circumstances involved.

We understand that personal care products can be highly individual. A product that works well for one customer may not provide the same experience for another person. For this reason, you may contact us about a refund whether the product has been opened, partially used, or remains unopened and unused. Our customer support team will review the information you provide and determine the appropriate next steps.

To request a refund, please contact us by email at basedretailer@gmail.com. Your message should include your order number along with a short explanation describing why you are requesting a refund. Providing clear and relevant details helps our support team locate your order and understand the situation more efficiently. If your order arrived damaged, contained a defective product, included the wrong item, or involved another issue, please describe the problem in as much detail as reasonably possible.

After your request has been received, our customer support team will review the information and respond with instructions regarding the applicable process. Please do not return any product before contacting us and receiving specific return instructions. Items sent back without prior communication or authorization may be difficult to identify and could result in delays or prevent us from processing the request properly.

Depending on the circumstances, you may not be required to return the product. Our team will determine whether a return is necessary after reviewing the details of your request. If a return is required, you will receive the appropriate instructions, including information concerning where and how the product should be sent. Following the instructions provided by our support team can help ensure that your request is handled as efficiently as possible.

For international purchases, the customer may be responsible for return shipping expenses when a product must be sent back. Any applicable shipping requirements, return instructions, or other relevant information will be provided before the return is initiated. Customers returning an item should keep shipping receipts, tracking details, and other relevant documentation until the refund process has been completed. These records may be useful if there is a question regarding the delivery or status of the returned package.

We recommend checking your order soon after it arrives. If you receive an item that is damaged, defective, incorrect, or otherwise different from what you ordered, please contact customer support as soon as reasonably possible. When appropriate, include your order number and clear photographs showing the condition of the item or packaging. Images can help our team understand the issue, verify the reported condition, and determine an appropriate resolution without unnecessary delays.

After reviewing the information associated with a damaged, defective, or incorrect order, we will work with you to determine the appropriate solution. Depending on the circumstances, the resolution may include a refund or other reasonable assistance. The information provided by the customer, the condition of the product, and the details of the order may all be considered when reviewing the request.

At this time, we do not offer direct product exchanges. If you decide that you would prefer a different product, the recommended approach is to request a refund for the original order and place a separate order for the item you would like instead. Processing the transactions separately allows the refund and new purchase to be handled independently and may help avoid unnecessary delays.

If you are uncertain about which product may be appropriate for your needs, you can contact our customer support team before placing a new order. We can provide general information about available products, their intended uses, and the options currently offered. This may help you make a more informed selection before completing another purchase.

When a refund has been reviewed and approved, the applicable amount will generally be returned to the original payment method used for the order. Refunds are normally processed within 3 to 7 business days after approval. The time required for the refund to appear in your account can vary depending on your bank, credit card issuer, payment processor, or other financial institution.

Once the refund has been completed by us, the receiving financial institution may require additional processing time before the funds appear on your statement or account balance. If the expected processing period has passed and you have not received the refund, please contact our support team and provide your order information. We can review the status of the transaction and provide assistance where possible.

Refund requests should be submitted within 60 days from the delivery date in order to be considered under this refund policy. Requests received after the stated period may not qualify for a refund unless a different outcome is required under applicable law. Customers are encouraged to contact us as soon as they determine that an issue needs to be addressed rather than waiting until the end of the applicable period.

Please always contact us before sending a product back. Returning an item without receiving instructions from our customer support team may result in the package being sent to an incorrect location, making it difficult to match the return with your order. This may delay the review of your request and the processing of any applicable refund.

For your records, we recommend keeping your order confirmation, order number, delivery information, shipping documentation, photographs, and any correspondence relating to your refund request until the matter has been fully resolved. Having this information available can make it easier for our support team to locate the relevant order and respond to questions concerning your request.

If you have questions about refund eligibility, return requirements, damaged or defective products, incorrect orders, exchange alternatives, or refund timing, please contact us at basedretailer@gmail.com. Whenever possible, include your order number in your message so that our customer support team can identify the relevant purchase more quickly.

Our goal is to provide a refund process that is understandable, practical, and reasonably convenient for customers. We recognize that order problems and product concerns can occur, and we aim to review requests carefully and provide appropriate assistance based on the circumstances. By contacting us promptly and following the return or refund instructions provided by our support team, you can help ensure that your request is handled as smoothly and efficiently as possible.